Privacy Policy – Millies Design

Last updated: 18 October 2026

This privacy policy explains how Quattro Sports Ltd, trading as Millies Design (“we”, “us”, “our”), collects and uses your personal information when you visit milliesdesign.co.uk or buy from us. We are committed to protecting your privacy and handling your data in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who we are

Quattro Sports Ltd is the data controller responsible for your personal information.

Address: Sands Lane, Scotter, Lincolnshire, DN21 3TS, United Kingdom
Company registration number: 0630456
Email: [email protected]
Phone: 07876 618755

2. The information we collect

Identity and contact details: your name, billing and delivery address, email address and phone number.
Order details: the products you buy, order history, and any messages about your order.
Payment information: payments are processed by Stripe and PayPal. We receive confirmation of payment and limited details (such as the card type and last four digits), but we do not see or store your full card details.
Account details: if you create an account, your login details and saved addresses.
Enquiries: information you send us through our contact form, by email or by phone.
Newsletter: your email address if you sign up to hear from us.
Technical information: your IP address, browser type, device information and how you use our website, collected through cookies and similar technologies. See our Cookie Policy.

3. How we use your information and our lawful basis

To process and deliver your order, take payment, and handle returns and refunds. Lawful basis: performance of a contract.
To communicate with you about your order and respond to your enquiries. Lawful basis: performance of a contract and our legitimate interests in providing good customer service.
To keep records for tax and accounting purposes. Lawful basis: legal obligation.
To prevent fraud and keep our website secure. Lawful basis: our legitimate interests.
To improve our website and products. Lawful basis: our legitimate interests.
To send you marketing emails, if you have signed up. Lawful basis: consent. You can unsubscribe at any time using the link in our emails or by contacting us.

4. Who we share your information with

We do not sell your personal information. We share it only where necessary with trusted third parties who help us run our business, including:

Payment providers (Stripe and PayPal), to process payments and prevent fraud.
Delivery companies and couriers, to deliver your order.
Website hosting and IT providers (such as Hostinger), who host our website and email.
Professional advisers, such as our accountants, and HMRC or other authorities where we are required by law.

These organisations may only use your information as needed to provide their services to us.

5. International transfers

Some of our service providers, such as Stripe and PayPal, may process data outside the UK. Where this happens, we make sure appropriate safeguards are in place, such as UK adequacy regulations or the International Data Transfer Agreement or Addendum approved by the Information Commissioner.

6. How long we keep your information

Order and transaction records: 6 years from the end of the financial year they relate to, as required for tax purposes.
Customer accounts: until you ask us to close your account, or after 3 years of inactivity.
Enquiries: up to 2 years after we last contacted you.
Newsletter subscribers: until you unsubscribe.

7. Your rights

Under UK data protection law, you have the right to:

access the personal information we hold about you;
ask us to correct inaccurate or incomplete information;
ask us to delete your information;
ask us to restrict how we use your information;
object to us using your information, including for direct marketing;
ask us to transfer your information to another organisation (data portability);
withdraw your consent at any time, where we rely on consent.

To exercise any of these rights, email us at [email protected]. We will respond within one month. There is normally no charge.

8. Keeping your information secure

We use appropriate technical and organisational measures to protect your personal information, including secure (SSL) connections on our website. Access to personal information is limited to those who need it.

9. Cookies

Our website uses cookies. For details of the cookies we use and how to manage them, please see our Cookie Policy.

10. Complaints

If you have any concerns about how we use your personal information, please contact us first and we will try to resolve them. You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s data protection regulator:

Website: ico.org.uk/make-a-complaint
Helpline: 0303 123 1113

11. Changes to this policy

We may update this privacy policy from time to time. The latest version will always be available on this page, with the date it was last updated.