Our team is happy to help. Email us at [email protected], call us on 07876 618755, or use the form on our Contact Us page. Please include your order number if your question is about an order.

If you need to change or cancel your order, please email us at [email protected] as soon as possible with your order number. If your order has not yet been dispatched, we will do our best to change or cancel it. If it has already been dispatched, you can still cancel within 14 days of receiving it. See our Delivery & Returns page.

You have the right to cancel your order within 14 days of the day after you receive it, for any reason. Just email us at [email protected] to let us know, and we will send you return instructions. You then have 14 days to send the items back. Unless an item is faulty or incorrect, you are responsible for the cost of returning it. We will refund you within 14 days of receiving the goods back. Full details are on our Delivery & Returns page.

Orders are usually dispatched within 1–2 working days, and most arrive within 3–7 working days. Deliveries to some remote areas, such as the Scottish Highlands and Islands and Northern Ireland, may take a little longer. We will email you when your order is on its way.

Delivery is free on all orders to UK addresses, with no minimum spend. We currently deliver within the United Kingdom only.

All our products are covered by your legal rights under the Consumer Rights Act 2015. If an item is faulty, you are entitled to a full refund within 30 days of delivery, and to a repair or replacement within 6 months. If you have a problem with your item, please email us at [email protected] with your order number and photos.

Some of our chairs and bar stools arrive flat-packed or part-assembled and need simple assembly. Clear instructions and all the fixings you need are included in the box. Please check that all fixings are tight before use.