Last updated: 18 October 2026
Millies Design is a trading name of Quattro Sports Ltd. This page explains how we deliver your order and what to do if you would like to cancel or return it. Nothing on this page affects your statutory rights as a consumer.
Delivery
Delivery charges
Delivery is free on all orders to UK addresses. There is no minimum spend.
Where we deliver
We currently deliver to addresses in the United Kingdom only. Deliveries to some remote areas, including the Scottish Highlands and Islands, Northern Ireland, the Isle of Wight and the Isles of Scilly, may take a little longer. If we cannot deliver to your address for any reason, we will contact you and give you a full refund.
Delivery times
- Orders are usually dispatched within 1–2 working days.
- Most orders arrive within 3–7 working days of being placed.
- Orders placed after 1pm, or at weekends or on bank holidays, are processed on the next working day.
These times are estimates. At busy times, or if there is a delay with the courier, your order may take longer. If anything is likely to delay your order significantly, we will let you know. If we have not delivered within 30 days of your order, unless we have agreed a later date with you, you may cancel the order and receive a full refund.
Receiving your order
- Our courier will deliver to the front door of the address you give us. Someone may need to be available to receive the parcel, as some items are large.
- We will email you when your order has been dispatched, with tracking details where available.
- Please check your parcel when it arrives. If the packaging is visibly damaged, please note this with the courier if you can, and take photos.
- If an item arrives damaged or something is missing, please email us at [email protected] with your order number and photos. Telling us within 48 hours helps us sort it out quickly, but this does not limit your legal rights.
Assembly
Some chairs and bar stools are delivered flat-packed or part-assembled and need simple assembly. Instructions and fixings are included in the box.
Cancelling your order (your 14-day right to cancel)
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your order for any reason within 14 days of the day after you receive your goods. If your order is delivered in several parts, the 14 days start the day after you receive the last item.
How to cancel
To cancel, tell us clearly before the 14 days end. You can:
- email us at [email protected], or
- write to us at Quattro Sports Ltd, Sands Lane, Scotter, Lincolnshire, DN21 3TS, United Kingdom.
Please include your name, order number and the items you wish to return. You can use the model cancellation form below, but you do not have to.
Returning the goods
- Once you have told us you are cancelling, you must send the goods back to us within 14 days.
- Please contact us before sending anything back, so that we can give you the returns address and instructions.
- Unless the item is faulty or not as described, you are responsible for the cost of returning it. Because chairs and bar stools are large, return costs can be higher than for a normal parcel. Please contact us first, and we may be able to suggest a cost-effective option.
- Please pack items securely, ideally in their original packaging, and keep proof of postage until you receive your refund.
Your refund
- We will refund the price you paid for the goods, including the original standard delivery charge (if any).
- We will refund you within 14 days of receiving the goods back, or of you providing evidence that you have sent them back, whichever is sooner.
- Refunds are made to the original payment method.
- You may handle and inspect the goods as you would in a shop. If an item has been used, damaged or handled more than is necessary to establish its nature, characteristics and functioning, we may reduce your refund to reflect any loss in value.
Faulty or incorrect items
Your rights under the Consumer Rights Act 2015 are not affected by our cancellation policy. Goods must be as described, fit for purpose and of satisfactory quality.
- Within 30 days of delivery, if an item is faulty you are entitled to a full refund.
- Within 6 months, if a fault appears we will offer a repair or replacement. If this is not possible, or does not work, you may be entitled to a refund.
- After 6 months, you may still be entitled to a repair, replacement or refund, but you may need to show that the fault was present when the item was delivered.
If an item is faulty, damaged or not what you ordered, please email us at [email protected] with your order number, a description of the problem and photos. We will cover the reasonable cost of returning faulty or incorrect items.
Model cancellation form
(Complete and return this form only if you wish to cancel your order.)
To: Quattro Sports Ltd (Millies Design), Sands Lane, Scotter, Lincolnshire, DN21 3TS, United Kingdom. Email: [email protected]
I/We hereby give notice that I/we cancel my/our contract of sale of the following goods:
Ordered on / received on:
Order number:
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is sent on paper):
Date:
Contact us
If you have any questions about delivery or returns, please get in touch:
Email: [email protected]
Phone: 07876 618755
Post: Quattro Sports Ltd, Sands Lane, Scotter, Lincolnshire, DN21 3TS, United Kingdom
